Tag: HME retail

SCOTTSDALE, Ariz. – Lane Hamm has spent most of his career in retail, which he describes as a fast-paced and constantly changing environment, a valuable perspective he brings to his new role leading AZ-MediQuip.  “Consumer needs continue to evolve and change,” said Hamm, who recently became CEO of Scottsdale, Ariz.-based AZ MediQuip. “Certainly, what they are looking at, and how they get access to information and products – to me that’s a fun puzzle to...

YARMOUTH, Maine – More than a year after supply chain issues upended normal ordering and inventory processes, things are slowly improving, say HME retailers.  “There are better lead times and some stuff is coming in quicker than expected, but it’s still crazy keeping track of inventory,” said Kevin Brown, one of the owners of at Hermitage, Tenn.-based All Star Medical. “We do carry more in the back on-hand than we used to just because (that’s safer).”  The...

BURNSVILLE, Minn. – Metro Medical, a medical equipment and supply retailer, has launched an updated website that simplifies the customer experience with easy navigation. The company’s new website features an extensive inventory of medical equipment and supplies, including mobility scooters, lift chairs, aids for daily living, wheelchairs, bath safety products, hospital beds, incontinence supplies and reachers. The website also features the services the company provides, including battery...

The state of retail sales in the HME industry can perhaps be best described this way: While retail is not new to the HME industry, retail-focused HME is something new and different.  That observation belongs to Fernando Elguea, business development manager for St. Petersburg, Fla.-based Rhythm Healthcare/Lifestyle Mobility Aids. As someone who has spent most of his career helping providers capitalize on the retail opportunities most companies miss, he is now helping the Rhythm commercial...

PHOENIX – Copper Star Home Medical Supplies has announced plans to open its next location in Tempe, Ariz., by the end of the year. The retail provider plans to serve the whole Phoenix-metro valley from the new 12,000 square foot location at 2415 W Erie Drive, right next to Tempe Diablo Stadium. “We are always looking for ways to improve and always be here for our customers,” said Korry Johnston, president. “We are dedicated to providing an excellent place for our employees...

BIRMINGHAM, Mich. – Sun Medical Equipment’s new retail location is well positioned to take advantage of a “demographically perfect” neighborhood and industry, say company execs.  “The average household income in Birmingham is the highest in Michigan and we are on the main road in that community and traffic on that road is 75,000 cars a day,” said Greg Jamian, CEO of parent company AmeriCare Medical and co-founder of Sun Medical Equipment. “The aging...

PHOENIX – AZ MediQuip will open a new location in Goodyear, Ariz., later this month, its fifth retail location in the valley. “We are excited to be expanding our services in the valley,” said Mark Belanger, COO of AZ MediQuip. “This location will offer a 5,500-square-foot showroom featuring the largest on-site selection of home medical equipment and supplies in Arizona. Our trained, best-in-class team is ready to help serve the community.” Earlier this year,...

WAUKESHA, Wis. – Health Mobius, which offers a retail portal to connect HME retailers to distributors and manufacturers, has named HRG its content partner to streamline, normalize and increase the consistency of the data presented as part of its eMarketplace solutions. “Our relationship with HRG ensures that our supplier community will have the best possible presentation of their products and solutions,” said Kamal Haddad, Health Mobius...

Q. Now that members of my local community are getting vaccinated for COVID-19, what are ways we can best market our products and services to encourage people to shop and spend in our stores? A. Marketing is the vehicle and primary communication tool to drive your retail sales. Therefore, without a marketing plan, you won’t have a strong sales strategy. In an era when consumers are bombarded with marketing and advertising just about everywhere they look and hear, the appeal, purpose and authenticity...

Q. My staff is afraid of “selling” to our customers. How do I get them over the stigma of selling HME products?  A. The answer is simple, because we are not “selling” anything - we are empowering. As HME retailers, our mission is my “Golden Rule of HME Retail”: empower every customer with engagement and education.  This rule is also what customers want. In fact, 97% of consumers...