Tag: Randy Lutz
ThedaCare at Home learns from gemba
November 1, 2013Jennifer Keirn
APPLETON, Wis. - It's called “going to gemba”—a Japanese word that's part of the Lean lexicon, meaning going to the heart of the work to study core processes.It's a place ThedaCare at Home goes frequently, but not just for observation. This Appleton, Wis.-based provider uses the principles espoused by the Toyota Production Method to find and eradicate muda (waste), mura (unevenness) and muri (overburdening).“It boils down to simple things,” says Randy Lutz, manager of...