Tag: Repairs

INDIANAPOLIS – Rehab Medical’s new Express Service Center is on a mission to turn around wheelchair repairs in five days.  “We want to set the standard for how patients should be serviced,” said Jarrad Rankin, vice president of operations for the company. “I've been in this industry 18 years and the model hasn't changed, but everything else around us is changing and there's a lot of technology out there. So, we're trying to use a combination of...

STRONGSVILLE, Ohio – Repair Authority has been selected by Compass Health Brands as its preferred repair partner for the truAIRE-5 stationary oxygen concentrator. This latest partnership brings the number of factory authorized warranty service center contracts that Repair Authority holds to nine, the most of any other repair company, it says. “We are honored to have been selected by Compass Health Brands as their preferred repair partner,” said Jess Keirn, CEO of Repair Authority....

CLEARWATER, Fla. – Steve Young and Daniel Feler have launched FullPath, a software to help small- to medium-sized companies streamline medical device repairs.  Young and Feler, both developers with experience in the medical device market, say their end-to-end, cloud-based software helps these companies manage the process of receiving equipment from customers; performing repairs; completing “burn in,” or running equipment per a manufacturer’s specifications; and packing...

YARMOUTH, Maine – So-called “Right to Repair” bills in a number of states are raising awareness of the DMERT Group’s certification program for repair technicians.  The bills seek to give consumers the right to purchase parts from manufacturers and repair their own products, providing an important talking point for stakeholders on the role providers and their repair techs play in making sure equipment is working properly and safely.  “The bills so far...

BOULDER, Colo. - Quality Biomedical has been appointed a national service provider by GCE Group. Quality Biomedical will provide both warranty and out-of-warranty service and repair for GCE's Zen-O and Zen-O Lite range of portable oxygen concentrators starting Aug. 23. Jim Clement, GCE's general manager of operations in the U.S., said a big factor in the company's decision was Quality Biomedical's national presence in five major markets, with plans to expand to 12 over the next 18 months. “This...

WATERLOO, Iowa - The Durable Medical Equipment Repair and Training Group (DMERT Group) plans to launch a Level 2 certification for repair technicians for complex rehab technology in August.The group, a collaboration between U.S. Rehab, VGM Education and FIOS DME Repair Training, already offers a Level 1 certification for basic DME like canes, crutches, walkers, scooters, standard Group 2 wheelchairs, beds, lift chairs and standard manual wheelchairs.“(Level 2) dives into the individuality of...

WASHINGTON - The Office of Inspector General has found that veterans waited an average of 69 days for power wheelchair and scooter repairs, more than a month beyond a 30-day timeliness benchmark set by the agency, according to a new report. “These delays occurred because staff and prosthetic service managers at the respective VA medical facilities did not always effectively manage and monitor repair requests,” the OIG stated in a report. “VA medical facility staff, including prosthetic...

WATERLOO, Iowa - U.S. Rehab, a division of The VGM Group, has revamped its popular Tech Training program to provide a “deeper dive” into repairs for power mobility equipment. The program now has two tracks: online training for newer repair techs; and in-person, advanced training for techs with two or more years of experience. Training will be provided by Richard Fuller of Richard Fuller Consulting; Elizabeth Cole, clinical director of U.S. Rehab; and Permobil, Invacare, Motion Concepts...

EWING, N.J. - Goodwill Home Medical, which has been selling power wheelchairs for two years, now services them. Goodwill Home Medical provides a basic check of the wires, battery life and tire treads.The need for affordable power wheelchairs and services is rising as insurance coverage decreases or changes, says Deb Eckenhoff, vice president.“The people we service, these are people who are uninsured, who have high deductibles or are underinsured,” she said.A division of Goodwill...

WASHINGTON - It appears HME providers will now be able to repair equipment, such as power wheelchairs, without having to find the original medical necessity documentation from the original provider, AAHomecare reports.If Medicare paid for the base equipment initially, medical necessity for the equipment has been established, according to the association's initial reading of new guidance from CMS on the matter.“When reviewing DMEPOS claims for repairs, contractors shall only review for continued...