Tag: Tim safley

Q. Why does my accrediting organization ask about complaints?   A. A delivery is late, someone is unhappy with their bill, a phone call was on hold for an extended time. Each of these incidents may seem minor and yet your surveyor expects to see documentation of complaints.   Accrediting organizations (AOs) are guided by CMS when it comes to how DME suppliers handle complaints. CMS requirements address complaints in both the supplier and the quality standards.   CMS...

Q. What steps can my company take to safeguard reimbursement for products sold or rented to Medicare patients?   A. You may be receiving payment from a variety of sources including Medicare Part B and private payers. Your accreditation organization (AO) has a role to play because CMS requires that AOs verify the products you are supplying to patients and that you meet the requirements to supply those products. This may include the use of credentialed personnel, state licensure or other...

CARY, N.C. – The Accreditation Commission for Health Care recently published a 2021 annual report that highlights recent accomplishments, including its new programs for clinical respiratory patient management and custom mobility and its increased educational offerings.  Tim Safley, program director for the DMEPOS, Sleep and Mobile Dentistry accreditation programs, shared how the role of accrediting organizations is evolving along with its customers.  HME News: Why did ACHC want...