Tag: revenue cycle managment
Revenue Cycle: Establish KPI goals
April 23, 2018Dan Greyn
A. Industry experts suggest that every team member have performance goals, engage in monthly feedback sessions with their team and manager, and receive incentives for performance improvements. If you have such a system in place, here are several business KPIs that will demonstrate a positive impact on your bottom line.Our CSRs meet or exceed their Patient Intake goalsWhen establishing goals, discuss ways to:· Shorten the time an intake remains in a certain state· ...
Revenue Cycle Management: Perfect the knowledge transfer
January 25, 2018Dan Greyn
A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity. Technology can aid successful knowledge transfer with the effective use of deeply integrated rules engines. Well-maintained rules engines guide your CSRs through the intake process using narrow channels of choices based upon their sequential answers to detailed...
Revenue cycle management checklist
June 20, 2014Guest Commentary
The revenue cycle management function has come a long way for DME/HME companies with a recent paradigm shift in thinking from a cost center to a profit center view. Unfortunately, this shift in mindset has not led to an industry breakthrough solution. In a survey conducted by ISG, 97% of DME companies reported they struggle with workforce, asset, productivity or growth optimization. Each of these levers has a correlation with the revenue cycle function, which contributes to an industry average of...